What is Obenan?
Obenan is an agentic location management platform that connects accurate business information, AI discoverability and execution. It helps businesses manage their locations and make their offerings accessible to AI agents, so discovery can lead to customer actions and transactions through supported integrations.
The Zenchef integration brings post-visit review-request automation into that platform.
Why is an integration with Obenan important?
Connecting Zenchef bookings to Obenan’s review-request campaigns lets restaurants invite eligible guests to leave a review automatically, without manually exporting guest lists. Requests use the guest’s review-email permission supplied by Zenchef.
What does the integration with Obenan include?
- Booking updates from Zenchef trigger Obenan’s review-request workflow for the linked restaurant.
- Requests are scheduled when a booking is marked finished, or three hours after its scheduled time if no finished status arrives.
- Cancelled, refused, deleted and no-show bookings are excluded.
- Repeated booking updates are deduplicated.
- Requests due between 22:00 and 09:00 are deferred until 09:00 in the restaurant’s local time.
- Emails use the restaurant’s saved campaign template and language. Existing Formitable campaigns can be retained during migration.
Disclaimer
- The Obenan location must be active, with Review Management enabled, an active campaign and a linked Zenchef restaurant.
- Guests need a valid email address and Zenchef’s review-email permission (review_mail) enabled. Bookings first processed more than 24 hours after their scheduled time are skipped.
- This integration sends email review requests. SMS, importing Zenchef reviews into Obenan and replying to Zenchef reviews are outside its current scope.
- The restaurant must switch off Zenchef’s own review emails to avoid invitations from both systems. Formitable migrations also need a coordinated switch so the old and new flows do not overlap.
- Obenan does not change bookings, reservation details or guest consent in Zenchef.
How do I set up the integration with Obenan?
- Switch off Zenchef’s own review-request emails before enabling Obenan review requests.
- You can activate the integration with Obenan in your Zenchef environment via settings and the partner tab. You will find the partner under the category 'Loyalty'.
- In Obenan, create a review-request campaign and choose Zenchef as the recipient source. If you already have a Formitable campaign, keep it and arrange the switch with Obenan Support.
- Obenan Support links the Zenchef restaurant to the correct Obenan location. Until then, the campaign stays Pending.
- Check that the campaign is Active. Eligible bookings can then trigger review requests.
If you don’t see Zenchef in your dashboard, contact support@obenan.com for help with setup.