What is Cashpad?
In this article, you will learn what Cashpad is, why integration with Zenchef is important, what the integration includes, and how to set it up.
Summary
Introduction to Cashpad
Why integration with Zenchef matters
Features included in the integration
How to set up integration with Cashpad
What you need to know / Tips
Cashpad is a POS designed to streamline operations in dining rooms, kitchens, and management.
The integration automatically syncs reservations, statuses, and customer information between Zenchef and Cashpad.
Table names must be identical in both systems for proper synchronization.
The minimum required Cashpad version is 2.0.16.
To configure Zenchef Pay with Cashpad, specific credentials (Server and Installation ID) are needed.
1. Introduction to Cashpad
For your customers: Provide exceptional service with a POS designed to stay out of the way, allowing more time with customers and less time in front of a screen.
For your teams: Tools tailored for all staff members—from waiters to kitchen and management.
For your business: A range of innovative services to improve customer journeys, loyalty, production, and service.
2. Why is integration with Cashpad important?
Thanks to the link between Cashpad and Zenchef, reservation management is synchronized.
3. What does the Cashpad integration include?
Reservations
Cashpad imports Zenchef reservations and displays them in its reservation list and floor plan.
Notes attached to reservations are also imported.
Changes made in Zenchef (arrival time, number of guests, etc.) are visible in Cashpad.
When a table is opened in Cashpad, the reservation status in Zenchef changes to “seated.”
Tables
If a reservation is moved to another table in Cashpad, this change is not reflected in Zenchef.
Customers should be assigned the correct table in Zenchef before opening a bill in Cashpad.
Customer profile
Cashpad displays the following customer info: first name, last name, mobile number, email.
Walk-ins (customers without reservation)
If an order is opened on a table in Cashpad, a “walk-in” is automatically created in Zenchef.
Billing information
Once the bill is paid in Cashpad, the Zenchef reservation status changes to “finished.”
Order details are added to the Zenchef reservation and average spend is recorded in the customer profile.
Zenchef Pay
If a table is activated and items are sent to Cashpad, the bill is retrieved on Zenchef Pay.
If a table is paid via Zenchef Pay, it will also be billed in Cashpad.
4. How to set up integration with Cashpad?
Prerequisites
Use Cashpad version 2.0.16 or higher.
In Cashpad POS settings, check the events to be sent to Zenchef (see example screenshot).
Add the token provided by Cashpad and your Zenchef restaurantId in the Zenchef interface section.
In Zenchef
Go to Settings > Partners.
In the Zenchef Services section at the top of the page, find Webhook Reservation and click Connect.
Paste the webhook URL provided by Cashpad, then save.Scroll down to the POS / Payment section, locate Cashpad, and click Connect to activate the integration.
⚠️ Both steps are required for the full Cashpad integration to work properly.
Zenchef Pay setup
Obtain your Server and Installation ID by emailing support@cashpad.fr.
-
Once received, in Zenchef:
Go to Settings > Pay at Table > POS Software.
Select Cashpad.
Enter Installation ID and Server.
Click Connect.
Summary steps to connect Zenchef Pay with Cashpad:
Email support@cashpad.fr to get Server and Installation ID.
-
In Zenchef:
Settings
Pay at Table > POS Software
Select Cashpad
Enter Installation ID and Server
Click Connect
5. Support & related articles
For further assistance, please contact Zenchef support via your customer portal or visit our Help Center.