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User Management

In this article, you’ll learn how to manage user accounts and their access within your Zenchef account.

Summary

  1. Manage users from the Web Application
  2. Manage users from the iOS and Android app
  3. Common problems & FAQs
  4. Support & Related articles


What you need to know

With Zenchef, you can now independently manage your team’s user access.
With the user management module, you can:
  • Create new accounts for your team
  • Link these accounts to a venue in your group
  • Control their access (Zenbook, Settings, Zenmarketing, etc.)
  • Remove a user’s access to your venue when they leave
Only administrators have access to this feature, which is located in the "Users" tab of the settings. User management is not included in all Zenchef subscriptions.


1. Manage users from the Web Application

1. Where is user management?

The "User Management" tab is available via Settings > User Accounts.
It is only accessible to your venue’s Administrator profile. By default, the admin account is the first user account created when setting up Zenchef. This administrator profile can then create new accesses, either standard or administrator.

2. How to manage user accounts and access?

Create/Add an account:
  • Go to the User Accounts tab.
  • Click "Add a new user"
  • Enter the user’s details: Last name, First name, Email
  • If the EMAIL already has a Zenchef account:
    • The existing account information will be used, and the venue will be added to the user;
    • An email will be sent to that address to inform them that the venue has been linked to their account.
  • If the EMAIL doesn't already have a Zenchef account:
    • An email will be sent to inform them of the account creation.
    • The email will contain a temporary password and an invitation to log in and change it.
Access depends first and foremost on your subscription. For example, if you haven’t subscribed to Zenmarketing, even if the user has access, Zenmarketing won’t be available.
Note that these access rights only apply to the venue for which the user account is created. An account can have different rights for the venues it is linked to.
*More access restrictions will be available in the future.
Modify an account:
It is not possible to modify personal information such as Last name, First name, and Email.
The Administrator can, however, manage and edit access rights.
Note that these access rights only apply to the venue for which the user account is created. An account can have different privileges for each venue it is linked to.
Delete an account:
It is not possible to delete a Zenchef user account outright.
However, you can detach your venue from the user profile in question. They will still have a login and password but will no longer be able to access your venue.
  • Go to the Users section;
  • Click the trash icon on the right;
  • Confirm "Delete a user"


2. Manage users from the iOS and Android app

This setting is not yet available in the Zenchef iOS app. Please access your account from the web app to configure it.


3. Common problems & FAQs

Common cases

  • I can’t access user management. Make sure you have administrator rights. If not, contact someone on your team with admin access.
  • My email is already used for a Zenchef account. If the email is already associated with a Zenchef account, the venue will be added to that user. You’ll then be able to switch between accounts in a few clicks.

FAQ

  • How do I assign different rights to a user for multiple venues? Access rights are set per venue. You can assign different rights for each venue by repeating the creation or modification process for each one.
  • I forgot my password. You can reset your password directly from the login page by clicking "Forgot password".


4. Support & Related articles

Contact our support team
For further assistance, feel free to contact Zenchef support via the Chatbot in your client area or by visiting our help center.