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Countdown - Credit Card Hold

Summary

Previously, if a customer was slow to enter their Credit Card Hold, another faster customer could take the last available table. This feature prevents that by temporarily holding the reservation for 10 minutes. Two outcomes are possible: either the customer finalizes the payment in time, or the reservation is automatically cancelled.

What you need to know / Tips

  • Once the customer starts the booking, a temporary reservation with a 10 minute countdown appears in your tool.

  • If the Credit Card Hold is added in time, the reservation automatically becomes “confirmed.”

  • If the customer doesn’t finish in time, the reservation is cancelled automatically.

  • A future improvement will provide a dedicated view to identify incomplete reservations.

1. When the countdown starts

When a customer begins a reservation requiring a Credit Card Hold, a temporary reservation appears in your tool with a 10 minute countdown.

2. If the customer adds their Credit Card Hold in time

  • The countdown disappears.

  • The reservation is automatically confirmed.

  • The customer receives the usual confirmation email.

3. If the customer doesn’t add their Credit Card Hold in time

  • The reservation is automatically cancelled.

  • The customer must wait for the countdown to end before making a new request.

  • A new view is being considered to let you identify these customers and contact them if desired.

4. FAQs

  • How do I activate the Credit Card Hold feature?
    You can activate and configure the Credit Card Hold from your reservation settings. For detailed instructions, see the article: How to activate the Credit Card Hold?
  • Can I change the 10-minute countdown duration?
    No. The countdown duration is fixed at 10 minutes and cannot be modified.
  • Does the temporary reservation reduce my availability?
    Yes. During the countdown period, the table is temporarily held for the customer and is not available for other online bookings.

5. Support & Related Articles

Contact Our Support Team

For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.