In this article, you'll learn how to view and efficiently manage your reservation requests through the Zenchef interface.
Summary
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Managing reservation requests from the Web App
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Managing reservation requests from the iOS and Android App
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Common issues & FAQs
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Support & Related Articles
What you need to know
Zenchef allows you to receive notifications for each new reservation request. You will need to either confirm or decline each request manually.
There is an automatic confirmation mode available to help you avoid handling these actions manually every day. Go to your service settings to activate it.
1. Managing reservation requests from the Web App
All pending reservation requests appear in the "Pending reservations" tab in your Zenchef account. They are marked with the orange status "To manage".
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Check availability: Use the counters indicating the number of available covers for each time slot to ensure you can accept the reservation.
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Click the colored status icon on the reservation
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Choose to Confirm or Cancel by clicking the corresponding button
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Your customer will automatically receive an email or SMS (depending on your settings) notifying them of your response.
2. Managing reservation requests from the iOS and Android App
Open your Zenchef app and select the "Home" tab from the menu at the top left.
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All the reservation requests that require action are listed in this section
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They are marked with the orange status "To manage"
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Check availability: In your list of confirmed reservations, use the counters showing the number of available covers for each time slot to ensure you can accept the booking
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Tap the colored status icon on the reservation
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Choose to Confirm or Cancel by selecting the corresponding option
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Confirm your choice
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Your customer will automatically receive an email or SMS (depending on your settings) notifying them of your decision
3. Common issues & FAQs
Common issues
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My customer didn’t receive the confirmation notification
Check the notification settings in your Zenchef account to ensure they are correctly configured.
Make sure the contact details provided for notifications (email, phone number) are accurate. -
My service is overbooked.
Check availability counters regularly to avoid accepting more reservations than your capacity allows.
You can choose to deduct pending reservations from your available table stock. Visit the relevant settings page to activate this option
FAQs
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How can I modify an existing reservation?
Go to the reservation in your Zenchef account and select the edit option to make any necessary changes. -
Why are my reservations being automatically confirmed?
This is related to your service settings. Go to the dedicated tab and adjust the confirmation mode according to your preferences.
4. Support & Related Articles
Contact our support team
If you need further assistance, feel free to contact the Zenchef support team via the chatbot available in your customer area or by visiting our Help Center.