With Zenchef's saved replies feature, you can prepare answer templates in advance for the different categories of reviews you receive (positive, negative, etc.), so you're always ready to respond quickly and consistently.
Summary
- How to Create Predefined Custom Replies
- How to Use Your Saved Replies
- Creating and Using Saved Replies on the ZenchefOS mobile App
- Common Cases & FAQs
- Support & Related Articles
What You Need to Know
Saved replies (or "Quick replies") let you prepare answer templates in advance for the different types of reviews you receive. Once created, these templates are available whenever you need to respond to a review, saving you time while keeping your tone consistent.
1. How to Create Predefined Custom Replies
- Go to Settings > Connect & Promote > Promote > Reviews
- Click on Quick Reply to create a new predefined response.
- Add a title and write your response. For example: "Thank you for visiting us, we hope to see you again soon!"
- Click Create.
Once created, you can edit, duplicate, or delete your saved replies at any time from the same page.
Your saved replies will then be available to respond to reviews quickly. Learn more in How to Answer a Review?
2. How to Use Your Saved Replies
- Go to the Reviews section.
- Click on Reply for the review you want to answer.
- Choose between:
- Choose a saved reply to use one of your predefined templates, or
- Answering manually.
- Edit the message if needed, then click Send.
3. Creating and Using Saved Replies on the ZenchefOS mobile App
You can also create and use saved replies from the Zenchef iOS app, following the same steps as in the web application:
Creating a saved reply
Go to Settings > Connect & Promote > Promote > Reviews, click on Quick Reply, add a title and write your response, then click Create.
Using a saved reply
Go to the Reviews section, click Reply on the review you want to answer, choose Choose a saved reply to use one of your predefined templates (or answer manually), edit the message if needed, then click Send.
4. Common Cases & FAQs
Common Cases
-
I don't see my saved reply as an option when answering a review.
Make sure the reply was correctly created and saved under Settings > Connect & Promote > Promote > Reviews. If it still doesn't appear, contact our support team.
FAQs
-
Can I edit a saved reply after using it on a review?
Editing a saved reply only updates the template for future use, it won't change replies you've already sent. -
Can I create multiple saved replies for different types of reviews?
Yes, you can create as many saved replies as you need, for example one for positive reviews and another for negative ones, and choose the most relevant one each time.
5. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.