In this article, you will find a complete guide on how to modify a reservation made via Zenchef.
Table of Contents
Modify a reservation from the web application
Modify a reservation from the iOS and Android app
Propose a new time
Common cases & FAQs
Support & Related Articles
What You Need to Know
You can modify a reservation, whether it's confirmed or not. You can update the customer's contact details (name, phone number, etc.) as well as the reservation details (number of guests, time, etc.).
1. Modify a Reservation from the Web Application
Go to the Reserve tab in your Zenchef account.
Click on the relevant reservation, then click on "Edit reservation".
Make the necessary changes.
Click on Save.
2. Modify a Reservation from the iOS and Android App
In your Zenchef app, open the dropdown menu in the top left corner and select the Reservations tab.
Tap the relevant reservation, then click on "Edit reservation".
Make the necessary changes.
Tap on "Save".
3. Bonus: Propose a New Time
If you are unable to accept your customer's reservation, you can propose a different time before cancelling.
To do this, use the Propose a new time feature:
Click on the status of the relevant reservation to open the Contextual Actions menu.
Click on "Propose a new time".
Enter the new proposed time.
Click on Save.
Your customer will receive a notification asking them to accept or decline the proposed time.
If the customer accepts, the reservation is automatically updated to Confirmed status.
If the customer declines, the reservation status changes to Declined.
If the customer does not respond, the reservation remains in Waiting for client status.
4. Common Cases & FAQs
Common Cases
I get an alert message when trying to modify a reservation.
Some changes may impact your available stock (e.g., increasing the number of guests). The system may warn you about a potential overbooking risk. However, you can still proceed with the modification.
FAQs
How do I cancel a reservation?
Click on the reservation's status and select Canceled. Your customer will receive an email or SMS notification.
How can I revert a modification?
Click on the reservation, go to the History tab, then click on "Cancel modification".