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How to Send Your Digital Menu to Your Guests

In this article, you will find how to enable and use the "Digital Menu" feature from your Zenchef account.


Summary

  1. Create a digital menu
  2. Include the digital menu in notifications
  3. Use the "Send service menu" action
  4. Common cases & FAQs
  5. Support & Related articles

 

What you need to know

The "Digital Menu" feature allows you to share a menu with your customers (e.g. a daily menu or an event menu) by sending it directly via email from their reservation, or by including it in the confirmation email.
This enhances their dining experience and ensures they have all the necessary information before their visit.

 

1. Create a digital menu

Step 1: Create the menu

  • From your Zenchef account, go to Settings > Menus & Takeaway > Menus and Items > Digital Menus
  • Click the "New digital menu" button
  • Enter a menu name. For example: "Weekend Menu"
  • In the "Menu type" field, choose your preferred format, then either insert a redirect link to your menu or upload a PDF document.
  • Click "Create" to save.

Step 2: Link the menu to the corresponding service

  • Go to your Services section.
  • Click the service you want to modify.
  • Go to the "Advanced settings" tab (the 6th tab).
  • In the "Service menu" field, select the digital menu you just created.
  • Save your changes. 

For example: click on your Saturday service and link the digital menu "Weekend Menu."

Step 3: Enable notifications

  • Make sure the "Digital Menu" notification is enabled for email in your settings.
    (Note: Menu sending via SMS is not available.)

Step 4: Check prerequisites

To receive the menu, the reservation must:

  • Be booked for the relevant service (e.g., weekend service)

  • Include a valid email address to receive the notification and digital menu

 

2. Include the digital menu in notifications

You can embed a digital menu into one of the notifications sent to your customers. For example, include your menu in the reservation confirmation email.

  • Go to your Client Notifications section

  • Edit the desired notification

  • Add the variable "Link to the digital menu page"

  • Save

 

3. Use the "Send service menu" action

The "Send service menu" option allows you to send an email containing the menu for a specific service to existing reservations.

  • Make sure the customer’s email address is saved in the reservation

  • From the relevant reservation, click the "Send service menu" action button

 

4. Common cases & FAQs

Common cases

  • The digital menu doesn’t redirect to the correct menu.
    Check which menu is linked to your service, directly in its settings under the "Service menu" field.
  • I have no menu available when clicking on "Service menu."
    You must first create the menu in the "Digital Menus" tab. Refer to section 1 of this article.

FAQs

  • Can I generate QR codes?
    Yes, the Digital Menu feature also includes a QR code generator. Create your menu and download the QR code to print from the Digital Menus tab in your settings.
  • I printed QR codes on a display, can I change the menu regularly without reprinting the display?
    Yes, just update the link or document associated with your digital menu. This allows you to keep the same QR code while changing its content.

 

5. Support & Related articles

Contact our support team
For further assistance, feel free to contact Zenchef support via the Chatbot available in your client space or by visiting our Help Center.

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