In this article you will find everything you need to know about importing Google Reviews from your Google My Business account, displaying them in Zenchef, and replying to guests, all from one place.
Summary
What you need to know / Tips
How to set up and use Google Reviews in Zenchef
Displaying and Managing Google Reviews
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Common issues & FAQs
What you need to know / Tips
This feature is available for “Manage” and “Grow” pricing tiers.
You can import Google Reviews from your Google My Business account, display them in Zenchef, and reply directly to guests.
Centralizing guest feedback helps you build trust, engage faster, and drive more bookings.
1. How to set up and use Google Reviews in Zenchef
You can now manage your Google Reviews directly from Zenchef, making guest engagement seamless and efficient.
To get started:
Go to the Settings > Integrations > Connect & Promote > Loyalty section in Zenchef.
Click “Install" Google My Business.
Sign in with your Google My Business credentials and grant access.
Once connected, your latest Google Reviews will be imported automatically.
Reviews will be displayed in the Zenchef Reviews page.
To reply, select a review and click “Reply.” Type your response and send or choose a saved reply. It will post directly to Google.
Tips:
Only users with the right permissions can connect or disconnect the Google account.
Replies are visible to guests on Google.
2. Displaying and Managing Google Reviews
All imported Google Reviews are visible in your Zenchef dashboard for easy management.
Reviews are updated automatically.
You can filter reviews by date, rating, or status (Replied/Not Replied).
3. Common issues & FAQs
Google account connection fails:
Ensure you have admin access to your Google My Business account.Reviews not updating:
Check your connection status and refresh the dashboard.How do I disconnect my Google account?
Go to Settings > Integrations > Connect & Promote > Loyalty Google Reviews and click “Disconnect.”Where can I see which reviews have been replied to?
In the Reviews dashboard, use the filters to view answered and not answered reviews.
4. Support & Related Articles
Contact Our Support Team
For further assistance, feel free to contact Zenchef support via the chatbot available in your client dashboard or visit our Help Center.
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