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How to view and manage my reviews?

In this article, you’ll find the steps needed to view and respond to customer reviews for your establishment via your Zenchef account.

Summary

  1. Manage my reviews from the web application
  2. Manage my reviews from the iOS and Android app
  3. Common cases & FAQs
  4. Support & Related articles


What you need to know

You can view and reply to all reviews left by your customers. These are responses to the Zenchef questionnaire sent after your service. It’s important to manage these reviews professionally to maintain a good relationship with your customers and ensure a positive image for your establishment.
Check your customer reviews settings with this article: How to manage your customer reviews?


1. Manage my reviews from the web application

A tutorial guide on customer reviews is available directly in your Zenchef account.
Go to the Client tab at the top left of your screen in the dark navigation bar.

The Reviews tab

This tab lets you view all Zenchef reviews left for your establishment. You can:
  • Reply to each review individually. Simply select a review and click the dedicated reply button. You can use a predefined reply or write a personalized one. Note: The reply is sent only by email to your customers, so make sure their email address is filled in.
  • View the customer profile
  • Find the reservation linked to the review
  • See your overall score and scores by criteria (Service, Ambience, Menu, Value for money)

The Statistics tab

This gathers global data about your establishment:
  • Your overall score
  • Your scores by criteria (Service, Ambience, Menu, Value for money)
  • The most used keywords

The Custom Replies tab

This lets you create reply templates, so you can respond more efficiently to all reviews.


2. Manage my reviews from the iOS and Android app

On the Zenchef app, review management works similarly to the web version.
  • Find the Reviews tab in the dropdown menu at the top left.
  • Click a review to access the action buttons: Reply, View customer profile, Call, and View reservation.


3. Common cases & FAQs

Common cases

  • My customers aren’t receiving my reply to their review. Check that their email address is correct.
  • I don’t see customer reviews in my tab. Check in your notification settings that sending review requests is enabled.

FAQ

  • How do I edit a predefined reply? After selecting a predefined reply, you can customize it before sending.
  • How do I delete a customer review? It’s not possible to delete a customer review. Contact our Support team if you have a specific need.


4. Support & Related articles

Contact our support team

For further assistance, feel free to contact Zenchef support via the Chatbot in your client area or by visiting our help center.