🧐 From your application, you have access to your Zenhome section to consult all the reviews that have been written about your establishment with the icon at the bottom right.
In the dropdown menu on the left, you have access to all the reviews, and you can select them one by one to display the details and respond if you wish.
↪️ To respond to a review, simply click on the dedicated button at the bottom of the page.
⚠️ For your information, the response to the review is sent only by email to your customers, so you should be careful to ensure that their address is filled in, otherwise we will not send it by SMS. ⚠️
You have 2️⃣ options:
1️⃣ You can select a pre-recorded response to save time by clicking on Predefined Answers, after selecting it, you can modify and personalize it.
2️⃣ Or you can write your response directly in the dedicated box and send it to your client.