💯 How to collect customer reviews?

It is in your SMS notification settings and/or in your email notification settings that you can choose to enable or disable the review request with a reminder.

Note that your clients tagged as VIP (regardless of the star rating) will not receive any review solicitation after their reservations.

First email sent to the client:

Subject: [Restaurant Name] Following your visit to our restaurant

Second email sent to the client:

Subject: [Restaurant Name] We would love to have your feedback

These emails can be personalized: here is the dedicated article.

⚠️ WARNING: The Zenreviews feature is only available in Zenplus or Zenpremium subscription. Contact our support for more information.