In this article, you will learn how to add a custom message to your Zenchef booking widget. This feature allows you to inform your clients while they are booking, improve their experience, and reduce misunderstandings.
Summary
- Add a general message on the booking widget
- Add a service-specific message
- FAQs
- Support & Related articles
What you need to know
When clients book online, they appreciate having all the useful information before their visit. Adding a personalized message to your Zenchef booking widget allows you to:
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Inform clients during booking: special schedules, temporary closures, special menus, booking conditions…
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Reduce misunderstandings: well-informed clients are less likely to arrive at the wrong time or contact you last minute with questions.
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Improve the customer experience: a short welcome note or a clear detail gives a professional and caring impression.
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Save time: fewer calls or emails repeating the same information.
1. Add a general message on the booking widget
A general message lets you share important information with all your clients directly at the time of booking.
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Go to Settings > Services & Bookings > Widget > Configuration
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At the bottom of the page, you will find the text editor.
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You can use the following HTML tags for formatting:
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Bold:
<strong>Your text</strong> -
Italic:
<em>Your text</em> -
Line break:
<br>
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2. Add a service-specific message
A service-specific message allows you to display details only for one particular service.
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Go to Settings > Services & Experiences > Services
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Click on the service concerned.
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Enter your text in the field “Service comment” and save.
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The message will immediately appear above the corresponding service in your booking widget.
Benefit: you can highlight a special menu, a specific schedule, or booking conditions, and this in 10 different languages.
3. FAQs
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How can I translate a service comment into several languages?
You can enter your texts directly in the language fields available in the service settings. -
Where can I update or delete a message?
In the same settings section where you added it (general or service-specific), by editing or removing the text.
4. Support & Related articles
Contact our Support team
For further assistance, contact Zenchef Support via the chatbot available in your client space or by visiting our Help Center.