How do I set up the module? Can I add text or other amounts?
To learn everything about configuring your Gift Vouchers, click HERE.
Is it possible to offer two price options?
Absolutely! You can create multiple vouchers with the amounts of your choice, and even offer your customers an open-value gift card.
What do the gift vouchers look like? Do you provide a visual?
The buyer will receive an email with the payment receipt and order confirmation. A second email is also sent, which includes the gift card with the voucher code.
The email address for receiving this second email is customizable, allowing your customer to send it directly to the gift recipient.
The gift card design is embedded in the card and is not yet customizable.
Are these vouchers customizable? Can they be offered as a gift?
Only the name, description, value, price, and validity period are customizable for each voucher.
It is possible to gift the voucher, as your customer can enter the recipient's email address, and they will receive the gift card directly.
How can I refund my customer if needed?
To refund your customer—for example, if they made an extra purchase—you must contact our support team at help@zenchef.com.
Can I offer promotions, like “A free aperitif with each voucher”?
Absolutely! You can include such details in the voucher description.
How do I activate this feature if I have multiple restaurants?
You need to request activation of the feature for each restaurant by filling out a form accessible from the Zenchef dashboard of each of your accounts:
https://app.zenchef.com/statistics#/
How do I track gift cards? What do they look like? How are they validated?
The Gift Voucher project is structured into four parts:
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an online gift voucher sales module
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a configuration module to create and edit vouchers
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an interface to track and manage sold gift cards
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booking with a gift voucher
Can I offer a €5 discount on the purchase of two €25 vouchers?
At the moment, it’s not possible to offer discounts based on product quantity. However, you can offer the following two vouchers:
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one voucher worth €25 sold at €25
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one voucher worth €55 sold at €50
Are there any commissions?
A commission between 2% and 6% applies, depending on your Zenchef subscription plan. This is charged on sales transactions to cover the payment partner’s fees.
What if I decide the feature isn’t right for me—how do I disable it?
You simply need to deactivate or delete all gift vouchers from the gift voucher management interface.