In this article, you will find everything you need to know about payments on Click & Collect: how the payment flow works, which methods are available, how to activate them, and answers to the most common questions.
Summary
- How payments work on Click & Collect
- How to activate payment methods
- Troubleshooting & FAQs
💡 What you need to know
Click & Collect is powered by Adyen, Zenchef's payment provider. Requesting payment at checkout is optional and must be activated in your Click & Collect settings. The Click & Collect module is not connected to your point-of-sale system — you remain responsible for issuing receipts, invoices, and VAT tickets directly from your till.
1. How payments work on Click & Collect
When payment is enabled, guests select their items, enter their details, and complete payment by card (or another supported method) before their order is confirmed. You receive the order in your Order Book.
Click & Collect runs on Zenchef Payment.
Available payment methods:
- Card (CB, Visa, Mastercard)
- AMEX
- Google Pay
- Apple Pay
- Bancontact — available for restaurants in Belgium
- iDEAL — available for restaurants in the Netherlands (see note below)
For restaurants in France, this also means you now have a single payment provider across all your Zenchef payment products, simplifying your setup and financial reconciliation.
A note on VAT and invoicing
The Click & Collect module does not handle VAT or issue invoices on your behalf. It should be treated as a payment terminal: once an order is received, you must record it in your till and issue the appropriate receipt or VAT ticket to your guest.
2. How to activate payment methods
1.Activate the payment request in settings
To request payment for Click & Collect orders, activate the "Automatically request payment for takeaway orders" option in your Click & Collect service settings.
New payment methods can be enabled from the Payments settings page. Once activated, they appear automatically at checkout for your guests — no additional configuration is required on their end.
2. Activate your Zenchef Payment account
Make sure your Zenchef Payment is created and activated : Activate the payment service provider Zenchef Payment
3. Troubleshooting & FAQs
Common issues
- Payment is not requested at checkout — Check that the "Automatically request payment for takeaway orders" option is activated in your Click & Collect service settings.
- A payment method doesn't appear at checkout — Verify that it is enabled on the Payments settings page. Some methods are only available in specific countries (Bancontact and iDEAL require an account registered in the relevant country).
- You cannot access the payment settings interface — This may indicate that payment features are not included in your current Zenchef plan. Please contact your account manager to review your subscription and available options.
FAQ
- Which payment methods are available on Click & Collect? — Card (CB, Visa, Mastercard), AMEX, Google Pay, Apple Pay, Bancontact (Belgium), and iDEAL (Netherlands, pending — see below).
- Are any commissions applied? — A commission applies to transactions when payment is collected at the time of ordering. The details of fees are available on this page of your Zenchef account.
- Is Click & Collect connected to my point-of-sale system? — No. The module is independent of your till. You must record each order in your POS system to generate the appropriate receipt and VAT documentation.
- Can Zenchef issue an invoice to my guest? — No. As the module does not handle VAT, invoicing remains your responsibility. You must issue receipts and invoices directly from your till.