In this article, you will find everything you need to know about payments on Takeaway: how the payment flow works, which methods are available, how to activate them, and answers to the most common questions.
Summary
- How payments work on Takeaway
- How to activate payment methods
- Takeaway on the iOS App
- Troubleshooting & FAQs
- Support & Related articles
What you need to know
Takeaway is powered by Adyen, Zenchef's payment provider. Requesting payment at checkout is optional and must be activated in your Takeaway settings. The Takeaway module is not connected to your point-of-sale system, you remain responsible for issuing receipts, invoices, and VAT tickets directly from your till.
1. How payments work on Takeaway
When payment is enabled, guests select their items, enter their details, and complete payment by card (or another supported method) before their order is confirmed. You receive the order in your List of takeaway orders.
Takeaway runs on Zenchef Payment.
Available payment methods:
- Card (CB, Visa, Mastercard)
- AMEX
- Google Pay
- Apple Pay
- Bancontact — available for restaurants in Belgium
- iDEAL — available for restaurants in the Netherlands (see note below)
For restaurants in France, this also means you now have a single payment provider across all your Zenchef payment products, simplifying your setup and financial reconciliation.
A note on VAT and invoicing
The Takeaway module does not handle VAT or issue invoices on your behalf. It should be treated as a payment terminal: once an order is received, you must record it in your till and issue the appropriate receipt or VAT ticket to your guest.
2. How to activate payment methods
1.Activate the payment request in settings
To request payment for Takeaway orders, activate the "Automated payment request" option (second tab) in your Takeaway service settings.
New payment methods can be enabled from the Payments settings page. Once activated, they appear automatically at checkout for your guests, no additional configuration is required on their end.
2. Activate your Zenchef Payment account
Make sure your Zenchef Payment is created and activated Activate the payment service provider Zenchef Payment.
3. Takeaway on the iOS and Android App
Takeaway is also available from the Zenchef iOS and Android app:
Viewing your Takeaway orders
Go to Takeaway Orders in the sidebar to view the list of orders received through your Takeaway module.
Activating payment methods
Payment methods can be activated from the iOS app the same way as on the desktop application. Follow the same steps described above to enable the "Automated payment request" option and activate your desired payment methods from the Payments settings.
4. Troubleshooting & FAQs
Common issues
- Payment is not requested at checkout — Check that the "Automated payment request" option is activated in your Takeaway service settings.
- A payment method doesn't appear at checkout — Verify that it is enabled on the Payments settings page. Some methods are only available in specific countries (Bancontact and iDEAL require an account registered in the relevant country).
- You cannot access the payment settings interface — This may indicate that payment features are not included in your current Zenchef plan. Please contact your account manager to review your subscription and available options.
FAQs
- Which payment methods are available on Takeaway — Card (CB, Visa, Mastercard), AMEX, Google Pay, Apple Pay, Bancontact (Belgium), and iDEAL (Netherlands, pending, see below).
- Are any commissions applied? — A commission applies to transactions when payment is collected at the time of ordering. The details of fees are available on this page of your Zenchef account.
- Is Takeaway connected to my point-of-sale system? — No. The module is independent of your till. You must record each order in your POS system to generate the appropriate receipt and VAT documentation.
- Can Zenchef issue an invoice to my guest? — No. As the module does not handle VAT, invoicing remains your responsibility. You must issue receipts and invoices directly from your till.