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How to consult the booking history ?

In this article, you’ll learn how to access the full history of a reservation in Zenchef, including actions performed and notifications sent.

Summary

  1. View the history from the web application
  2. View the history from the iOS and Android app
  3. Common cases & FAQs
  4. Support & Related articles


What you need to know

Every reservation has its own history in the reservation list.
This gives you access to:

  • All actions performed on the reservation and by which user of your restaurant

  • All notifications sent to you and your client

  • The ability to undo the last action made on the reservation

The history is available only for one month after the reservation date.


1. View the history from the Web Application

  • Log in to your Zenchef account.

  • Go to the Reserve tab and open the desired reservation.

  • Click the Reservation History tab on the reservation page.

  • You’ll find:

    • All actions performed on the reservation, with date, time, and user

    • a "undo modification" link that lets you revert the last change

    • At the bottom, a "View email and SMS history" link which shows:

      • Messages sent

      • Their delivery status

      • Option to resend them if needed


2. View from the Zenchef iOS app

  • Open the Zenchef app on your device.

  • Go to the relevant reservation.

  • Click on the Reservation History tab of the reservation page.

  • You’ll find:

    • All actions performed on the reservation, with date, time, and user

    • a "undo modification" link to revert the last change

    • A "Messages" tab where you can view:

      • Sent messages

      • Their delivery status

      • Option to resend them if needed

*Note: You can only undo the last action.
Note: The notification history is not a messaging tool, you cannot chat directly with clients.
Note: If you cancel a reservation by mistake and undo this action, your client will not be notified that their reservation is actually not cancelled. You’ll need to inform them. Or you can make a new reservation for them.


3. Common cases & FAQs

Common cases

  • The reservation history is no longer visible The history is available for 1 month after the reservation date. After that, the information is archived automatically.

  • I can’t find an email or SMS sent to a client Check under “Email/SMS History” at the bottom of the reservation page. Make sure the client’s contact details were entered.

FAQ

  • Can I undo an action on a reservation? You can revert the last action (e.g., undo a modification) from the History tab. This does not send an automatic notification to the client.

  • Can I export the history? No, the history can only be viewed from the Zenchef interface.


4. Support & Related articles

Contact our support team

For further assistance, feel free to contact Zenchef support via the Chatbot in your client area or by visiting our help center.