Upgrade to the latest version
In January 2026, Zenchef launched a brand-new version of the Lightspeed K-Series integration, designed to deliver improved performance, enhanced capabilities, and a smoother experience for restaurants.
To take advantage of these new features, restaurants need to manually migrate to the latest version. Discover what’s new, how it improves on the previous integration, and how to activate your upgrade by clicking here.
What is Lightspeed?
https://www.lightspeedhq.com/
The POS system for local entrepreneurs with big ambitions. Try Lightspeed for free. Run your business with a POS system that thinks with you.
- Fast, intuitive platform: Innovative multilocation tools, integrations and reports configured for your unique business—all in one easy-to-use system.
- Industry-leading insights: Performance-boosting insights so you know what to do next. Real-time reporting and visibility across your entire operation.
- Personalized support: Whiteglove onboarding and support from industry experts who know what it takes to succeed in your market.
Why is an integration with Lightspeed important?
Zenchef and Lightspeed (K-series: iKentoo) have integrated to allow restaurateurs to centralize their actions and customer information, freeing up time for their core business.
What does the integration with Lightspeed include?
| Feature | Incl. |
|---|---|
| Updates are being synchronized in real time in both directions. | ✅ |
| Restaurant can set up the integration independently. | ✅ |
| Restaurant is able to disable the integration independently. | ✅ |
| All Zenchef reservations of that day are visible on the POS. | ✅ |
| Reservations | |
| Reservations created via Zenchef are synchronized to the POS. | ✅ |
| Reservations created via the POS are synchronized to Zenchef. | ❌ |
| If a walk-in is created in Zenchef, an order is opened in the POS. | ✅ |
| If an order is opened in the POS, a walk-in is created in Zenchef. | ✅ |
| If a reservation is assigned to multiple tables in Zenchef, these tables are also linked in the POS. | ✅ |
| Zenchef reservation notes are visible on the POS. | ✅ |
| If the table assignment for a checked-in reservation is changed on the POS, the table assignment is also changed in Zenchef. | ❌ |
| When a table is opened in the POS and it corresponds to a reservation of the reservation tool within x period, the reservation is checked in and this table is linked to the reservation in the POS. | ❌ |
| A change in the number of persons of the reservation via the POS is synchronized to Zenchef. | ✅ |
| If the reservation is cancelled via the POS, the status of the reservation will also change to ‘cancelled’ on Zenchef. | ✅ |
| Reservation statusses | |
| The restaurant is able to mark the reservation as ‘seated’ via Zenchef. | ✅ |
| The restaurant is able to mark the reservation as ‘seated’ via the POS. | ✅ |
| If a bill has been paid the status of the reservation on Zenchef will change to ‘finished’. | ✅ |
| Synchronization of POS status ‘proforma’ with Zenchef status ‘at the bill’. | ❌ |
| Guest profile | |
| First and last name of the guest are visible on the POS. | ✅ |
| Email address of the guest is visible on the POS. | ✅ |
| Mobile of the guest is visible on the POS. | ✅ |
| Birthday of the guest is visible on the POS. | ❌ |
| Address of the guest is visible on the POS. | ❌ |
| Language of the guest is visible on the POS. | ✅ |
| Guest notes are visible on the POS. | ✅ |
| Allergies are visible on the POS. | ✅ |
| Zenchef tags of the reservation or guest are visible on the POS. | ✅ |
| Experiences are visible on the POS. | ✅ |
| Changes made to the guest profile on the POS are synchronized to Zenchef. | ❌ |
| Financial details | |
| Synchronization of prepayments to POS. | ✅ |
| Synchronization of Zenchef vouchers to POS. | ❌ |
| Synchronization of partner vouchers to POS. | ❌ |
| Billing information is synced from the POS to Zenchef. | ✅ |
| Billing information is synced in real time from the POS to Zenchef. | ❌ |
| Splitted bills are synced from the POS to Zenchef. | ❌ |
| If the bill is reopened on the POS, the reservation in the reservation tool also reopens. | ❌ |
How to properly use the integration with Lightspeed?
Seating a guest at their table
Synchronization of walk-in reservations
Deduct a prepayment from the bill
Freeing up the table and retrieving billing information
Elevate the guest experience
Access key information such as the guest’s first and last name, preferred language, allergies, selected experiences, reservation tags, guest notes, and reservation notes—so you can welcome each guest in the best possible way and deliver a truly personalized arrival.
Seating a guest at their table
When a reservation is marked as Seated in Zenchef, an order is automatically opened on the linked table(s) in Lightspeed. This flow supports reservations assigned to one or multiple tables.
To ensure a smooth process, we recommend assigning the reservation to the correct table(s) in Zenchef before marking it as Seated.
When a reservation is marked as seated via Lightspeed, an order will be opened on the designated table in Lightspeed and the reservation status will also be updated to seated in Zenchef.
Synchronization of walk-in reservations
When a walk-in reservation is created in Zenchef, an order is automatically opened on the corresponding table in Lightspeed. Likewise, when an order is opened in Lightspeed, a walk-in reservation is created in Zenchef. This bi-directional synchronization ensures that occupancy remains accurate and up to date across both platforms—using a single action.
Deduct a prepayment from the bill
If a deposit is paid for a reservation, that information is synchronized with the cash register, allowing the amount to be deducted from the final bill.
Freeing up the table and retrieving billing information
Once the bill is paid in Lightspeed, the corresponding reservation in Zenchef is automatically marked as Finished, freeing up the table for new guests.
Zenchef then retrieves the billing details—including ordered items and the total bill amount—and saves them to the reservation. Based on this data, total spend and average spend are calculated and stored on the guest profile, enabling restaurants to segment guests based on their spending behavior.
How do I set up the integration with Lightspeed?
The integration between Lightspeed and Zenchef can only work if the floor plan is identical in both applications: the tables and zones must have the same descriptions.
Zenchef
- Log in to your Zenchef account and open the Zenchef Marketplace
👉 https://app.zenchef.com/zw#/parameters/partners - Find Lightspeed K (iKentoo) in the list of partners and click Connect.
- Log in using your Lightspeed credentials.
- Select the Lightspeed business location you want to connect.
Lightspeed
- Log in to your Lightspeed account and navigate to the Lightspeed Integration Hub and search for the Zenchef integration. (https://pos-admin.lsk.lightspeed.app/marketplace/reservations/zenchef)
- After connecting on the Zenchef website, add the ‘manage reservations’ and ‘pay by deposit’ buttons to required menus in integration settings.
- Reload all your POS devices or download the Lightspeed application.