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META: Facebook and Instagram

How to Activate the Booking Module on Facebook and Instagram

In this article, you will find the steps to activate the "Book" button on your Facebook and Instagram pages, along with tips for resolving common issues. For a tutorial video, click here to access the guide.

 

Summary

  1. Activate the "Book" Button on Meta (Facebook + Instagram)

  2. Activate the "Book" Button on Instagram

  3. Common Cases & FAQs

  4. Support & Related Articles


What You Need to Know: Prerequisites

To activate the "Book" button on your social media pages, you must meet the following prerequisites:

  • Have subscribed to the "Meta Facebook & Instagram" option in your Zenchef plan.

  • Be a Facebook Page Administrator with full control*

  • Have added the page to your Business Manager** account

  • Have connected your Instagram page to your Facebook account

Optional:

  •  

    • Have created a Facebook Pixel account

    • Have created an advertising account

If your advertising or pixel account is marked as "Not Eligible", 
Or if you do not have a pixel or advertising account when logging in,
Then you can create a new one directly from the interface. The account names will be by default:

- "Zenchef - advertising account" and
- "Zenchef - Pixel account",

So be sure to rename them with the name of your establishment.

 

* Make sure you have full control of your Facebook page and your Instagram page (Full Control Access):

Capture_d_e_cran_2022-12-29_a__18.53.34.png

 

**Being an administrator of the Facebook page is not enough. It will also need to be in your Business Manager Account: More details

cf https://www.facebook.com/settings?tab=profile_access

Capture_d_e_cran_2023-01-16_a__15.51.00.png

mceclip1.png mceclip0.png

 



 

1. Activate the "Book" Button on Meta (Facebook + Instagram)

The video below shows the steps to activate the "Book" buttons on Facebook and Instagram. Watch the video and follow the steps from your Zenchef account.

 

Note: You need to access your account from the Zenchef web application.

Click here to access the tutorial video.



2. Activate the "Book" Button on Instagram

 

If you do not have a Facebook account, it is still possible to create a Book button on Instagram alone. In this case, please follow the video tutorial below.

As you will see, the setup is done directly from your Instagram account.

  1. Log in to your Instagram account and click Edit Profile.

  2. Select Contact Options, then choose Add an Action Button.

  3. From the list of available partners, select Zenchef.

  4. The Zenchef login window will appear. Enter your Zenchef credentials to sign in.

  5. Once connected, return to Instagram.

  6. Scroll back up until you see the Save button at the top of the screen.

  7. Click Save.

The Book button is now active for your customers (as an admin, you will not see it).

Note: If the Book button is hidden in the dropdown menu under the arrow at the top right, you can make it directly visible on your page:

  1. Go to Edit Profile, then Profile Display (the last button).

  2. Disable the following options:

    • “Category label” 

    • “Contact information” 

The Book button will then be displayed prominently on your Instagram page.


Video Tutorial for Instagram Connection:

 

After following this tutorial, your Zenchef account is now connected to your Facebook and Instagram pages!

 

⚠️ If you continue to receive an error message indicating that you do not have administrative access when you actually do, contact individuals who have administrative access to the Facebook page, Instagram profile, and Business Manager account.

 

3. Common Cases & FAQs

Common Cases

  • I receive an error message stating I don't have admin access, even though I do.
    Reach out to your team members who have administrator access to the Facebook page, Instagram profile, and Business Manager account.

  • I can't find the "Facebook & Instagram: Connect" button in my Zenchef account settings.
    Make sure your subscription plan includes the Zenchef "Meta Facebook & Instagram" option. If needed, contact our customer support team for assistance.


FAQs

  • How can I check if I have full control of my Facebook page?
    Go to your Facebook page settings, then navigate to the "Page Roles" section. Ensure your account is listed as an Administrator with full control.

  • Why can't I see my Instagram account during the setup process?
    Make sure your Instagram account is properly linked to your Facebook page in the Meta Business Suite settings.

  • What should I do if my advertising account is marked as "Ineligible"?
    If your current advertising account cannot be used, Zenchef can automatically create a new one for you. You can then rename it in the Business Manager.

  • How long does it take for the "Book" button to appear?
    The button usually appears within a few minutes after configuration. If not, try clearing your browser cache or logging back into your Facebook/Instagram account.


4. Support & Related Articles

Contact Our Support Team

For further assistance, feel free to reach out to the Zenchef support team via the chatbot available in your client area or by visiting our help center.