In this article, you will learn how to use tags in Zenchef to improve guest management and personalize your guests’ experience.
Summary
Why use tags?
Assigning and removing tags
Customizing tags
AI Tagging
Common use cases & FAQs
What You Need to Know
Tags in Zenchef are designed to help you deliver an outstanding experience to your guests while streamlining the management of guest data. They allow you to categorize your reservations and guests based on specific criteria, making it easier to personalize guest visits and facilitate internal communication within your team.
Tags are available for use on both the web and mobile applications.
Please note that the ability to create custom tags is enabled in the Grow subscription and the Marketing Suite add-on.
1. Why use tags?
Using tags in Zenchef offers numerous benefits:
Enhanced personalization: Offer a tailored experience by using tags to track each guest’s preferences, allergies, and specific needs.
Improved communication: By easily sharing tags with your colleagues, your team can better coordinate efforts to meet guest expectations.
Data utilization: Organize guest information to make informed decisions regarding menus, promotions, and more.
2. Assigning and removing Tags
To use this feature, follow these simple steps, in either the web application or the mobile app:
Go to your reservations view. Click on a specific reservation. Just below the basic reservation information, you will see three tabs: Reservation Info, Guest Info, and Reservation History.
Click on the Reservation Info tabto add Reservation Tags. Click inside the Reservation Tags box and select the desired tag(s) from the list.
Click on Guest Information to add Guest Tags. Click inside the Guest Tags box and select the desired tag(s) from the list.
Changes are saved automatically
To remove a tag: click the small cross to the right of the assigned tag.
You can also add tags directly when creating a new reservation or via your guest database.
3. Customizing Tags
Creating custom tags is available exclusively with the Grow subscription, or with the Marketing Suite add-on. Learn more about this feature in this related article: Custom tags.
4. AI Tagging
AI Tagging (automatically-assigned tags based on guest comments) is a feature that comes with the Grow subscription and enabled by default. Please see this related article for more information: AI Tagging.
5. Common Use Cases & FAQs
Common Use Cases
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I can't find the tab to create new tags — Make sure your subscription includes these features. For more information, please contact your account manager.
FAQs
- Can I assign multiple tags to the same guest? — Yes, you can assign several tags to a guest for more accurate categorization.
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