In this article, you will learn how to use tags in Zenchef to improve customer management and personalize your clients’ experience.
Summary
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Assigning and removing tags
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Benefits of using tags
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Customizing tags
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Common use cases & FAQs
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Support & Related articles
What You Need to Know
Tags in Zenchef are designed to help you deliver an outstanding experience to your clients while streamlining the management of customer data. They allow you to categorize your bookings and clients based on specific criteria, making it easier to personalize their visits and facilitate internal communication within your team.
Tags are available on both the Web and Mobile applications.
Please note that tag customization is not included in all subscription plans.
1. Assigning and Removing Tags
To use this feature, follow these simple steps:
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Log in to your Zenchef account.
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Click on the relevant booking.
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In the "Booking info" tab, click on the "Tags on booking" field and select the tags you wish to assign to this booking
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In the "Client info" tab, click on the "Tags on client" field and select the tags you wish to assign to this client
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Changes are saved automatically
To remove a tag: click the small cross to the right of the assigned tag.
You can also add tags directly when creating a new booking or via your customer database.
2. Benefits of Using Tags
Using tags in Zenchef offers numerous benefits:
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Enhanced personalization: Offer a tailored experience by using tags to track each client’s preferences, allergies, and specific needs.
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Improved communication: By easily sharing tags with your colleagues, your team can better coordinate efforts to meet customer expectations.
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Data utilization: Organize customer information to make informed decisions regarding menus, promotions, and more.
3. Customizing Tags
Creating custom tags is available exclusively with the GrowOS subscription. Learn more about this feature in this related article: Custom Tags.
4. Common Use Cases & FAQs
Common Use Cases
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I can't find the tab to create new tags.
Make sure your subscription includes feature to access custom tags.
FAQs
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Can I assign multiple tags to the same client?
Yes, you can assign several tags to a client for more accurate categorization.
5. Support & Related Articles
Contact our support team
If you need further assistance, feel free to contact Zenchef support via the chatbot in your client area or by visiting our Help Center.
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