We are excited to introduce the new In-App Fast Check-In feature in the Zenchef app! This feature aims to streamline the check-in process for guests at high-volume restaurants, making it faster and more efficient for both guests and restaurant staff.
We encourage you to utilize this new feature and provide feedback to help us improve future updates.
Summary
- How to use the feature
- Settings configuration
- Providing Feedback
- Common Issues & FAQ
What you need to know
This feature is available as an Add-on. Go here for information on how to activate this add-on yourself.
Benefits of the In-App Fast Check-In feature:
- Faster Check-Ins: Guests can check in quickly by presenting a QR code (from their email, Apple Wallet, or Google Wallet), reducing wait times.
- Improved Efficiency: Restaurant staff can easily scan QR codes to retrieve reservation details without manual searches.
- Enhanced Guest Experience: This new method minimises the hassle for guests, allowing them to enjoy their dining experience from the moment they arrive.
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Real-Time Updates: Staff can instantly update reservation statuses, improving the flow of service during peak hours.
1. How to use the feature
Generating the QR code:
- When your guest makes a reservation via the Zenchef app, a QR code will be generated automatically and included in his/her confirmation email.
- If you have a subscription which enables custom emails, you can add the QR code to other email templates (edit and add the variable Reservation QR code). See How to customize the emails sent to my clients?.
- If the guest added the reservation to their calendar, they will also see the QR code in the event description.
- If the guest added the reservation to their phone wallet, they will see a (branded) QR code there too.
Checking In:
- Upon arrival at the restaurant, your guest can present their QR code to the frontliner.
- The staff will scan the QR code using the in-app camera, which will automatically retrieve the reservation details, including any notes or tags (allergies, etc.).
Managing Reservations:
- After scanning, the staff can update a guest's reservation status to Seated or Arrived with only one tap.
QR code Validity:
- Only QR codes generated by Zenchef will be valid for the scanner.
- The Status can be changed only if the QR code is scanned within a time interval of 1h before to 1h after the reservation time.
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An error will appear if it's the wrong restaurant or the wrong date.
2. Settings configuration
To ensure optimal use of the QR Code Check-In feature, please configure the following settings:
- Notifications: Enable notifications to receive updates about reservations and check-in statuses. Go to Settings > General & Team > Notifications > Reserve & Pay.
- Check-In status option: You can choose the default Walk-in Status (Arrived or Seated) by going to Settings > Reserve > Front of House > Reservation Form.
3. Providing Feedback 📣
Your feedback is crucial for us! Please share your thoughts here: https://zenchef.typeform.com/to/AIrOpmX4
4. Common Issues & FAQ
Common Issues
- I don't see this feature — This feature is an optional Add-on (available in all plans but requiring activation). Please contact your Account Manager for assistance.
FAQ
- What happens if the QR code is invalid? — An error message will be displayed, explaining the issue (e.g. wrong restaurant, wrong day, etc.).
- What about reservations with notes, tags or experiences? — All of this information will appear, along with the reservation data, in a pop-up window for better readability.
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