⚠️ All you need to know about credit card deposit and prepayment

⚙️ You can set up the credit card deposit & prepaid experiences from your Zenchef dashboard in the settings section.

👤 The first thing to do is to create a Stripe account, our paiement service provider for all transactions. 

️It is possible to refund the customer if necessary. Your customer will be refunded the full amount. Unfortunately, partial refunds are not possible at this time. (cf STRIPE refund policy)

💰There is a fee about 5% per transaction following the credit card deposit debit. Please note that you will still be charged the 5% commission fee in the event of a refund.

🛡The credit card deposit feature is first and foremost a deterrent and prevention tool.
Its implementation is enough to drastically reduce the number of no-shows, without needing to go as far as direct debit. Check here how to debit a customer?
If you need more security, we recommend you opt for prepaid experiences.

⛔️ Every online payment might be subject to dispute by customers, and our service provider's policy is to charge €15 in the event of a dispute (chargeback) with the end customer. ➡️ See explanation here.
For the time being, Zenchef covers these costs and reserves the right to re-invoice them to the restaurateur in the future. The amount of the payment may be billed back to the restaurant if too many disputes arise.

⚔️ When customers validate general booking conditions, they accept to be charge for the amount of the credit card deposit in the event of non-compliance with these same conditions.
The charge may fail for various reasons. If the failure to debit is voluntary on the part of the customer, please keep in mind that it is illegal and may result in legal action on your part. Zenchef can't be held responsible.

Below you'll find the most common reasons and examples of responses where appropriate:

• Insufficient funds (insufficient_funds):
  You can try again several times, especially at the end of the month/beginning of the following month.
  You can contact the customer to find an amicable solution.
• Direct debit impossible (authentication_required; your card was declined):
  For example, the customer has blocked the transaction, or the card has been reported stolen.
  You can contact the customer to find an amicable solution.
  You can take legal action against your customer and blacklist him in your customer file.

🚀If the credit card deposit doesn't seem secure enough, we recommend you opt for prepaid experiences.