In this article, you will learn how to enable prepayment for your services from your Zenchef account. We will guide you step by step to configure the necessary settings for this feature.
Summary
Set up on the Web App
Set up on the Zenchef iOS and Android App
Common Cases & FAQs
Support & Related Articles
What You Need to Know
Prepayment allows you to secure reservations by requesting customers to pay an amount in advance. This amount is directly deducted from their final bill (unlike a payment authorization hold).
You can define specific conditions, such as the minimum number of guests required for prepayment or the cancellation deadline you allow.
1. Set Up on the Web App
- Go to Settings > Operations > Schedule.
- Select the service for which you want to request the deposit (prepayment).
- Click the edit (pencil) icon, go to the Payment Options tab (fourth tab), and enable Payment Deposit.
- Configure the following settings:
- Amount per guest: Set the amount required per guest.
- Refund method
- Minimum number of guests: Define the threshold at which prepayment is required.
- Automatic cancellation: Specify the time limit for the customer to complete the prepayment before the reservation is automatically canceled.
- Save and close the page.
- Check the cancellation policy you have configured for your service. You can find this in the Pay tab (third tab in the service settings), or directly here.
- Finally, create and connect a Zenchef Payment account (Zenchef's online payment provider). Follow the instructions in this article to set it up: [Activate Zenchef Payment Provider].
2. Set Up on the Zenchef iOS and Android App
- Go to Settings > Reserve > Operations.
- Select the service for which you want to request the deposit and tap the edit icon.
- Follow the same steps as on the Web App: go to the Payment Options tab and enable Payment Deposit, then configure the same settings (amount per guest, refund method, minimum number of guests, automatic cancellation).
3. Common Cases & FAQs
Common Cases
Customers were able to book without making a prepayment.
Check that you have correctly linked a Zenchef Payment account to your Zenchef account. Prepayment cannot work without this connection.
FAQ
How do I enable prepayment for multiple services?
Repeat the above steps for each service in your calendar.
Can I enable prepayment only on specific dates?
Yes, to do this, create an exceptional service and activate prepayment specifically for that service.
4. Support & Related Articles
Contact Our Support Team
For further assistance, contact Zenchef Support via the Chatbot or visit our Help Center.