The room selection allows:
- For your customers:
- To select the room in which they wish to be seated.
- To avoid asking you for a specific seating arrangement in the reservation comments.
- For your customers to now know if there is availability in their preferred room (such as the terrace) and to reserve a table there.
- For you:
- To select the room in which your customers wish to be seated.
- To no longer waste time organizing seating arrangements manually.
- To no longer manage availability manually.
In summary, this functionality will simplify the daily tasks of your team and improve the booking experience for your customers.
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The room selection is displayed on your reservation form or module :
The rooms are connected to your stock of tables in order to take real-time availability into account.
The selected room chosen by your customer will be indicated in the notifications they receive.
How to set it up?
1. Activate stock of tables : detailed article
⚠️ Attention, room selection is not table selection!
This functionality allows customers to choose the room they want to be seated in and allows staff to choose a room during a phone reservation.
Check your seating plans and your table stock and services settings:
- Check that the minimum and maximum number of covers for each table corresponds to reality.
- Set up any table groups.
- Check the assignment preferences.
- Allocate rooms to services.
2. Make your different rooms bookable: detailed article
The selected room choice will appear in the reservation summary before entering customer details and in the confirmation email.
3. Activate and make the room selection mandatory if needed on you online booking widget. You can activate this setting here :
4. In order for the room selection information to be displayed in the Zenbook reservation list, you will also need to customize your reservation list: detailed article.
When a reservation is made with room selection, you can view your customer's choice through two elements:
- The tables that will be automatically assigned to the reservation.
- The icon or column indicating it, depending on your settings.
Text configuration
Icon configuration
Important information :
- If the customer selects "No preference", the table will be allocated according to the order of assignment.
- Reservations via Google Reserve have access to the choice of room.
- A new booking via the iOS application also gives you access to the choice of room.
* Room selection requires a ZenPlus or ZenPremium subscription.